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Investor Charter for REITs
# STATEMENT OF INVESTOR COMPLAINTS

Total complaints report (including complaints received through SCORES)

For the Quarter ending: March 31, 2026
All Complaints including SCORES Complaints SCORES Complaints
Number of investor complaints pending at the beginning of the Quarter 5 1
Number of investor complaints received during the Quarter Nil Nil
Number of investor complaints disposed of during the Quarter. 1^ Nil
Number of investor complaints pending at the end of the Quarter. 4 1
Average time taken for redressal of complaints for the Quarter Not Applicable Not Applicable
Complaints pending during QE – March 31, 2026
Less than 1 month 1–3 months 3-6 months 6-9 months 9-12 months Greater than 12 months Total
All complaints Nil Nil 3 1 Nil Nil 4
SCORES complaints Nil Nil 1 Nil Nil Nil 1
Complaints resolved during QE – March 31, 2026
Less than 1 month 1–3 months 3-6 months 6-9 months 9-12 months Greater than 12 months Total
All complaints Nil Nil 1^ Nil Nil Nil 1^
SCORES complaints Nil Nil Nil Nil Nil Nil Nil
For Financial year ending: March 31, 2026
All Complaints including SCORES Complaints SCORES Complaints
Number of investor complaints pending at the beginning of the year - -
Number of investor complaints received during the year 8* 4*
Number of investor complaints disposed of during the year. 4^ 3
Number of investor complaints pending at the end of the year. 4 1
Average time taken for redressal of complaints for the year 8 days 11 days

* One complaint was received through the SCORES portal of Indian REITs Association

Trend of monthly disposal of complaints (including complaints received through SCORES)
Sr. Nos: Month Carried forward from previous month Received Resolved* Pending**
1. April 2025 - - - -
2. May 2025 - - - -
3. June 2025 - - - -
4. July 2025 - 2 1 1
5. August 2025 1 - 1 -
6. September 2025 - 3 - 3
7. October 2025 3 1 1 3
8. November 2025 3 1 - 4
9. December 2025 4 1 - 5
10. January 2026 5 - - 5
11. February 2026 5 - - 5
12. March 2026 5 - 1^ 4
Grand Total 5 8 4 4

*Includes complaints of previous month resolved in the current month, if any.

** Includes total complaints pending as on the last day of the month, if any.

Trend of annual disposal of complaints (including complaints received through SCORES)
Sr. Nos: Year Number of complaints carried forward from previous year Number of complaints received during the year Number of complaints resolved during the year Number of complaints pending at the end of the year
1. 2019-20 NA - - -
2. 2020-21 - - - -
3. 2021-22 - 2 2 -
4. 2022-23 - - - -
5. 2023-24 - 2 2 -
6. 2024-25 - - - -
7. 2025-26 - 8 4^ 4

^The prescribed disclosure format requires specifying the date of disposal for each complaint. For complaints received through channels other than the SCORES portal, Embassy REIT deems a complaint "disposed" if no further communication is received from SEBI or the Trustee within three months of the REIT's response submission. Accordingly, the total number of complaints disposed/resolved during the current quarter includes one such complaint treated as closed under this internal policy.

#Updated as on April 06, 2026

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