Investor Charter for REITs
Statement of Investor Complaints
Total complaints report (including complaints received through SCORES)
| For the Quarter ending: September 30, 2025 | ||
|---|---|---|
| All Complaints including SCORES Complaints | SCORES Complaints | |
| Number of investor complaints pending at the beginning of the Quarter | Nil | Nil |
| Number of investor complaints received during the Quarter | 6* | 3* |
| Number of investor complaints disposed of during the Quarter. | 2 | 2 |
| Number of investor complaints pending at the end of the Quarter. | 4* | 1** |
| Average time taken for redressal of complaints for the Quarter | 7 days | 8 days |
* One complaint was received through the Indian REITs Association
** One complaint was disposed of on October 01, 2025
| Complaints pending during QE - September 30, 2025 | |||||||
|---|---|---|---|---|---|---|---|
| Less than 1 month | 1–3 months | 3-6 months | 6-9 months | 9-12 months | Greater than 12 months | Total | |
| All complaints | 4 | Nil | Nil | Nil | Nil | Nil | 4 |
| SCORES complaints | 1* | Nil | Nil | Nil | Nil | Nil | 1* |
* One complaint was disposed of on October 01, 2025
| Complaints resolved during QE - September 30, 2025 | |||||||
|---|---|---|---|---|---|---|---|
| Less than 1 month | 1–3 months | 3-6 months | 6-9 months | 9-12 months | Greater than 12 months | Total | |
| All complaints | 2* | - | - | - | - | - | 2 |
| SCORES complaints | 2 | - | - | - | - | - | 2 |
*One complaint was received through the Indian REITs Association
| For Financial year ending: March 31, 2026 | ||
|---|---|---|
| All Complaints including SCORES Complaints | SCORES Complaints | |
| Number of investor complaints pending at the beginning of the year | - | - |
| Number of investor complaints received during the year | 6* | 3* |
| Number of investor complaints disposed of during the year. | 3 | 3 |
| Number of investor complaints pending at the end of the year. | 3 | 0 |
| Average time taken for redressal of complaints for the year | 7 days | 8 days |
* One complaint was received through the Indian REITs Association
| Trend of monthly disposal of complaints (including complaints received through SCORES) | |||||
|---|---|---|---|---|---|
| Sr. Nos: | Month | Carried forward from previous month | Received | Resolved* | Pending** |
| 1 | 2 | 3 | 4 | 5 | 6 |
| 1. | April 2025 | - | - | - | - |
| 2. | May 2025 | - | - | - | - |
| 3. | June 2025 | - | - | - | - |
| 4. | July 2025 | - | 2# | 1 | 1 |
| 5. | August 2025 | - | - | 1 | - |
| 6. | September 2025 | 3 | 0 | 3 | |
| 7. | October 2025 | 1 | 1 | 3 | |
| Grand Total | 6 | 3 | 3 | ||
*Should include complaints of previous month resolved in the current month. If any.
** Should include total complaints pending as on the last day of the month, if any.
#One complaint was received through the Indian REITs Association
| Trend of annual disposal of complaints (including complaints received through SCORES) | |||||
|---|---|---|---|---|---|
| Sr. Nos: | Year | Number of complaints carried forward from previous year | Number of complaints received during the year | Number of complaints resolved during the year | Number of complaints pending at the end of the year |
| 1 | 2025-26 | - | 6# | 3 | 3 |
| Grand Total | - | 6 | 3 | 3 | |
#1 complaint was received through the Indian REITs Association
| Financial Year | Quarter | Amount lying unclaimed (in INR) | Category | No. of Unitholders | Date when amount became due (dd/mm/yyyy) | Date when unclaimed amount was transferred to Unpaid Distribution Account (dd/mm/yyyy) | Date when amount is to be transferred to IPEF (dd/mm/yyyy)* | |||
|---|---|---|---|---|---|---|---|---|---|---|
| Interest | Dividend | Repayment of capital | Any Other Income | |||||||
| 2019-20 | Q1 | 53898 | 21658 | - | 32240 | - | 14 | 06/09/2019 | 17/09/2019 | 01/03/2031 |
| Q2 | 11460 | 4860 | 280 | 6320 | - | 5 | 05/12/2019 | 17/12/2019 | 01/03/2031 | |
| Q3 | 30448 | 11728 | - | 18720 | - | 10 | 11/03/2020 | 18/03/2020 | 01/03/2031 | |
| Q4 | 25468 | 8748 | 874 | 15846 | - | 8 | 12/06/2020 | 24/06/2020 | 01/03/2031 | |
| 2020-21 | Q1 | 200664 | 70038 | 12744 | 117882 | - | 50 | 01/09/2020 | 05/09/2020 | 01/03/2031 |
| Q2 | 145713 | 47793 | 11424 | 86496 | - | 51 | 26/11/2020 | 04/12/2020 | 01/03/2031 | |
| Q3 | 145981 | 62317 | 664 | 83000 | - | 65 | 09/03/2021 | 15/03/2021 | 01/03/2031 | |
| Q4 | 250831 | 51143 | 101218 | 98470 | - | 83 | 25/05/2021 | 31/05/2021 | 01/03/2031 | |
| 2021-22 | Q1 | 229861 | 42245 | 104416 | 83200 | - | 82 | 24/08/2021 | 30/08/2021 | 01/03/2031 |
| Q2 | 276146.6 | 51005.4 | 126517.4 | 98623.8 | - | 160 | 24/11/2021 | 29/11/2021 | 01/03/2031 | |
| Q3 | 35292.6 | 5428.44 | 17628.15 | 12236.01 | - | 85 | 22/02/2022 | 28/02/2022 | 01/03/2031 | |
| Q4 | 30769.14 | 3687.3 | 13362.75 | 13719.09 | - | 106 | 24/05/2022 | 30/05/2022 | 01/03/2031 | |
| 2022-23 | Q2 | 50841.4 | 7187.4 | 20878 | 22776 | - | 254 | 16/11/2022 | 21/11/2022 | 01/03/2031 |
| Q3 | 42960.27 | 4997.73 | 18323.91 | 19638.63 | - | 159 | 20/02/2023 | 27/02/2023 | 01/03/2031 | |
| Q4 | 44593.12 | 6156.12 | 22738.52 | 15698.48 | - | 183 | 23/05/2023 | 29/05/2023 | 01/03/2031 | |
| Q1 | 39394.32 | 4275.6 | 21236.32 | 13882.4 | - | 190 | 18/08/2022 | 22/08/2022 | 01/03/2031 | |
| 2023-24 | Q1 | 72428.76 | 8400.88 | 32491.76 | 31399.6 | 136.52 | 199 | 22/08/2023 | 25/08/2023 | 01/03/2031 |
| Q2 | 49527.81 | 9883.17 | 18538.1 | 21106.54 | - | 197 | 13/11/2023 | 28/11/2023 | 01/03/2031 | |
| Q3 | 60538.4 | 13588.56 | 18444.58 | 28505.26 | - | 363 | 27/02/2024 | 04/03/2024 | 26/02/2031 | |
| Q4 | 80189.06 | 18954.05 | 44779.09 | 16455.92 | - | 514 | 22/05/2024 | 10/05/2024 | 21/05/2031 | |
| 2024-25 | Q1 | 115725.49 | 16084.74 | 32724.12 | 66916.63 | - | 401 | 21/08/2024 | 14/08/2024 | 20/08/2031 |
| Q2 | 404894.13 | 59091.33 | 88215 | 257587.8 | - | 491 | 18/11/2024 | 11/11/2024 | 17/11/2031 | |
| Q3 | 411851.82 | 33051.4 | 166869.33 | 211931.09 | - | 488 | 18/02/2025 | 13/02/2025 | 17/02/2032 | |
| Q4 | 107757.93 | 4632.51 | 32405.4 | 70720.02 | - | 439 | 20/05/2025 | 14/05/2025 | 19/05/2032 | |
*Any amount transferred to the unpaid distribution account prior to March 1, 2024, i.e., the date on which the Circular No. SEBI/HO/DDHS-RAC-1/P/CIR/2023/177 dated November 8, 2023 issued by the Securities and Exchange Board of India (Circular) comes into effect and which remains unpaid or unclaimed for a period of seven years from March 1, 2024, shall be transferred along with interest accrued, if any, to the Investor Protection and Education Fund within thirty days from the date of expiry of seven years.
Name and designation of the Nodal Officer: Vinitha Menon | Head – Company Secretary and Compliance Officer
Email ID: nodal.officer@embassyofficeparks.com
Phone no.: +91 80 6935 4864
| During the Financial Year | ||
|---|---|---|
| Number of claims received |
Number of claims processed |
Number of claims pending |
| 89 | 89 | 0 |
Find a Record
| FY & QTR | Amount due to the Unitholder on the date of declaration (in INR) | Category | Date when amount became due (dd/mm/yyyy) | Amount (in INR) transferred to Unpaid Distribution Account(including penal interest, if any, for delay in transfer by the Manager) | Date when unclaimed amount was transferred to Unpaid Distribution Account (dd/mm/yyyy) | |||
|---|---|---|---|---|---|---|---|---|
| Interest | Dividend | Repayment of capital | Any Other Income | |||||
| Not Applicable | ||||||||