Investor Charter for REITs
Statement of Investor Complaints
Total complaints report (including complaints received through SCORES)
| For the Quarter ending: June 30, 2025 | ||
|---|---|---|
| All Complaints including SCORES Complaints | SCORES Complaints | |
| Number of investor complaints pending at the beginning of the Quarter | - | - |
| Number of investor complaints received during the Quarter | - | - |
| Number of investor complaints disposed of during the Quarter. | - | - |
| Number of investor complaints pending at the end of the Quarter. | - | - |
| Average time taken for redressal of complaints for the Quarter | - | - |
| Complaints pending during QE - June 30, 2025 | |||||||
|---|---|---|---|---|---|---|---|
| Less than 1 month | 1–3 months | 3-6 months | 6-9 months | 9-12 months | Greater than 12 months | Total | |
| All complaints | - | - | - | - | - | - | - |
| SCORES complaints | - | - | - | - | - | - | - |
| Complaints resolved during QE - June 30, 2025 | |||||||
|---|---|---|---|---|---|---|---|
| Less than 1 month | 1–3 months | 3-6 months | 6-9 months | 9-12 months | Greater than 12 months | Total | |
| All complaints | - | - | - | - | - | - | - |
| SCORES complaints | - | - | - | - | - | - | - |
| For Financial year ending: March 31, 2026 | ||
|---|---|---|
| All Complaints including SCORES Complaints | SCORES Complaints | |
| Number of investor complaints pending at the beginning of the year | - | - |
| Number of investor complaints received during the year | 2* | 2 |
| Number of investor complaints disposed of during the year. | 2 | 2 |
| Number of investor complaints pending at the end of the year. | - | - |
| Average time taken for redressal of complaints for the year | 11 days | 11 days |
*1 complaint was received through the Indian REITs Association
| Trend of monthly disposal of complaints (including complaints received through SCORES) | |||||
|---|---|---|---|---|---|
| Sr. Nos: | Month | Carried forward from previous month | Received | Resolved* | Pending** |
| 1 | 2 | 3 | 4 | 5 | 6 |
| 1. | April 2025 | - | - | - | - |
| 2. | May 2025 | - | - | - | - |
| 3. | June 2025 | - | - | - | - |
| 4. | July 2025 | - | 2# | 2 | 0 |
| 5. | August 2025 | - | - | - | - |
| Grand Total | 2 | 2 | 0 | ||
*Should include complaints of previous month resolved in the current month. If any.
** Should include total complaints pending as on the last day of the month, if any.
#1 complaint was received through the Indian REITs Association
| Trend of annual disposal of complaints (including complaints received through SCORES) | |||||
|---|---|---|---|---|---|
| Sr. Nos: | Year | Number of complaints carried forward from previous year | Number of complaints received during the year | Number of complaints resolved during the year | Number of complaints pending at the end of the year |
| 1 | 2025-26 | - | 2# | 2 | 0 |
| Grand Total | - | - | - | - | |
#1 complaint was received through the Indian REITs Association
Debenture Holders
Debenture Trustees Details
Series IV, Series V, Series VI, Series VIII, Series X, Series XI, Series XII, Series XIII A, Series XIII B, Series XIV and Series XV
Catalyst Trusteeship Limited
Address: GDA House First Floor,
Plot No.85 S.No. 94 & 95,
Bhusari Colony (Right) Kothrud,
Pune 411 038, Maharastra, India.
Tel: +022 4922 0555
Fax: +022 4922 0555
Email : brindha.venkatraman@ctltrustee.com
Website : www.catalysttrustee.com
Contact Person: Brindha Venkatraman
SEBI Registration No.: IND000000034
Contact Details of Designated Official responsible for assisting and handling investor grievances
Ms. Vinitha Menon
Head – Company Secretary and Compliance Officer
Tel: +91 80 6935 4864
E-mail : compliance@embassyofficeparks.com
Series IV, Series V, Series VI, Series VIII, Series X, Series XI, Series XII, Series XIII A, Series XIII B, Series XIV and Series XV
“CRISIL AAA/Stable”
Series VIII, Series XII and Series XV – “CRISIL AAA/Stable” and “CARE AAA/Stable
Credit Rating Letters: