Total complaints report (including complaints received through SCORES)
| For the Quarter ending: March 31, 2026 |
|
All Complaints including SCORES Complaints |
SCORES Complaints |
| Number of investor complaints pending at the beginning of the Quarter |
5 |
1 |
| Number of investor complaints received during the Quarter |
Nil |
Nil |
| Number of investor complaints disposed of during the Quarter. |
1^ |
Nil |
| Number of investor complaints pending at the end of the Quarter. |
4 |
1 |
| Average time taken for redressal of complaints for the Quarter |
Not Applicable |
Not Applicable |
| Complaints pending during QE – March 31, 2026 |
|
Less than 1 month |
1–3 months |
3-6 months |
6-9 months |
9-12 months |
Greater than 12 months |
Total |
| All complaints |
Nil |
Nil |
3 |
1 |
Nil |
Nil |
4 |
| SCORES complaints |
Nil |
Nil |
1 |
Nil |
Nil |
Nil |
1 |
| Complaints resolved during QE – March 31, 2026 |
|
Less than 1 month |
1–3 months |
3-6 months |
6-9 months |
9-12 months |
Greater than 12 months |
Total |
| All complaints |
Nil |
Nil |
1^ |
Nil |
Nil |
Nil |
1^ |
| SCORES complaints |
Nil |
Nil |
Nil |
Nil |
Nil |
Nil |
Nil |
| For Financial year ending: March 31, 2026 |
|
All Complaints including SCORES Complaints |
SCORES Complaints |
| Number of investor complaints pending at the beginning of the year |
- |
- |
| Number of investor complaints received during the year |
8* |
4* |
| Number of investor complaints disposed of during the year. |
4^ |
3 |
| Number of investor complaints pending at the end of the year. |
4 |
1 |
| Average time taken for redressal of complaints for the year |
8 days |
11 days |
* One complaint was received through the SCORES portal of Indian REITs Association
| Trend of monthly disposal of complaints (including complaints received through SCORES) |
| Sr. Nos: |
Month |
Carried forward from previous month |
Received |
Resolved* |
Pending** |
| 1. |
April 2025 |
- |
- |
- |
- |
| 2. |
May 2025 |
- |
- |
- |
- |
| 3. |
June 2025 |
- |
- |
- |
- |
| 4. |
July 2025 |
- |
2 |
1 |
1 |
| 5. |
August 2025 |
1 |
- |
1 |
- |
| 6. |
September 2025 |
- |
3 |
- |
3 |
| 7. |
October 2025 |
3 |
1 |
1 |
3 |
| 8. |
November 2025 |
3 |
1 |
- |
4 |
| 9. |
December 2025 |
4 |
1 |
- |
5 |
| 10. |
January 2026 |
5 |
- |
- |
5 |
| 11. |
February 2026 |
5 |
- |
- |
5 |
| 12. |
March 2026 |
5 |
- |
1^ |
4 |
|
Grand Total |
5 |
8 |
4 |
4 |
*Includes complaints of previous month resolved in the current month, if any.
** Includes total complaints pending as on the last day of the month, if any.
| Trend of annual disposal of complaints (including complaints received through SCORES) |
| Sr. Nos: |
Year |
Number of complaints carried forward from previous year |
Number of complaints received during the year |
Number of complaints resolved during the year |
Number of complaints pending at the end of the year |
| 1. |
2019-20 |
NA |
- |
- |
- |
| 2. |
2020-21 |
- |
- |
- |
- |
| 3. |
2021-22 |
- |
2 |
2 |
- |
| 4. |
2022-23 |
- |
- |
- |
- |
| 5. |
2023-24 |
- |
2 |
2 |
- |
| 6. |
2024-25 |
- |
- |
- |
- |
| 7. |
2025-26 |
- |
8 |
4^ |
4 |
^The prescribed disclosure format requires specifying the date of disposal for each complaint. For complaints received through channels other than the SCORES portal, Embassy REIT deems a complaint "disposed" if no further communication is received from SEBI or the Trustee within three months of the REIT's response submission. Accordingly, the total number of complaints disposed/resolved during the current quarter includes one such complaint treated as closed under this internal policy.
#Updated as on April 06, 2026
